Sitecore SheerResponse.Download Error with XML

I had  a solution where we need to generate an XML file and download it from the Sitecore client. But when using SheerResponse.Download to download an XML file, it would add 2 elements to the end of the XML document (see the image below). The issue was found in sitecore 8.1 rev. 151207 (Update-1).


Sitecore have registered this a bug and provided a solution where I had to modify the main layout for the Sitecore client and use several support DLL’s, I decided not to do this.


I therefore did what I consider to be a nasty hack, but better than the alternative of modifying the Sitecore client, so please do not judge me for this!

SheerUI has a Eval function, which allows you to execute JavaScript within the Sitecore client. So I added an A tag, with a link to the file and then called click on the link.

internal void DownloadFile([NotNull] FileInfo file)
    Assert.ArgumentNotNull(file, "file");
    var virtualPath = file.FullName;
    var rootPath = HostingEnvironment.MapPath("/");
    if (rootPath == null)

    virtualPath = virtualPath.Replace(rootPath, string.Empty);
    virtualPath = $"/{virtualPath.Replace("\\", "/")}";
    string js = $"var link=document.createElement('a');document.body.appendChild(link);link.href = '{virtualPath}';'{file.Name}';;";

Finding Sitecore fields in the inheritance hierarchy website from HELL!

We have all been there we take over a solution we didn’t develop and the complexity, hierarchy and structure of the templates is completely crazy!!!

You have a field, but trying to find the definition and or what template it belongs to is a nightmare.

The Solution How to find any field with 1 click!

Open up DbBrowser (sitecore/admin/dbbrowser.aspx) navigate to the item and click on the field and it takes you directly to the fields definition.

dbbrowser 2

I can’t believe I have used so much time trying to unravel the base Template field to find where a field is defined in sitecore, when there is such a simple solution.

I hope this helps others 🙂

Sitecore client and logon is very slow (properties table AGAIN)

The problem

I was at a customer to help identify why their Sitecore 7.2 client and logon was so slow!


There are a number of things I look at when the Sitecore client starts to run slowly:

  1. Slow Event handlers (save, rename, create, etc)
  2. Slow pipeline processors (usually don’t check that it is a sitecore specific requests)
  3. History, Publish queue or Event queue have to many entries, see my blog on how to fix this.
  4. Property change events flooding the Event Queue in the Core database, see my blog on how to fix this

But after ensuring all the previous issues were not the problem, I found a new issue with the properties table.

Properties Table flooded with SC_Ticket entries

The properties table in the core database had over 500000 entries, it was filled with SC_TICKET_xxx entries.


Unfortunately the properties table does not have a created date column, so I could not write an SQL script to purge all the entries that where more than X days old.

I noticed that in the value column there was a time-stamp embedded in the Value field. My initial solution was to could create an sitecore agent to do the following:

  1. iterate over all the entries in the properties table
  2. Parse the value for SC_Ticket entries
  3. Remove all the entries that were older than X days.

I knew Sitecore must have a class, which had created all these entries. So using DotPeek I started my search and found the TicketManager class. The TicketManager even had a IsTicketExpired function.

is expired function


I found that there is already a Sitecore agent that checks for any tickets that are expired and removes them. It is called the CleanupAuthenticationTicketsAgent for some reason this was not in the web.config, but it is easy enough to add see below.


But the important step is to reduce the number of days to keep the tickets as the default is 180. The Authentication.ClientPersistentLoginDuration setting is responsible for determining how long before the ticket should expire (see the IsTicketExpired function in the image above).

I set Authentication.ClientPersistentLoginDuration to 5 and it reduced the number of entries in the properties table to around 500, and then sitecore client and logon was much faster.

Prior to writing this post I wasn’t aware but the is a blog about how sitecore sessions can expire.

Un-tangling Sitecore configuration includes

I recently worked on a project that used SlowCheetah (XML Transforms) and Octopus variable substitution to modify the custom Sitecore include files.

It proved difficult to determine what the Sitecore configuration was in each environment, especially for the content delivery servers, as it was not possible to call showconfig.aspx.


Each time the application starts, it writes out the contents of the merged Sitecore configuration to a file in the logs folder. The file name contains the instance name, date and time created. So in addition to seeing the current configuration, you can also see how it changes over time (very useful after a deploy where nothing works).

Get the merged Sitecore configuration

It turned out to be very simple to implement, as it only takes one line of code to get the merged Sitecore configuration:

XmlDocument xmlDocument = Sitecore.Configuration.Factory.GetConfiguration();

Create a custom pipeline processor class

Create a processor for the initialize pipeline, so each time Sitecore is started the processor will be called to ensure that the configuration is saved. Create a public class with a public member called Process, which accepts a parameter of type PipelineArgs. The code below is all that is needed.

namespace Exmaple
  public class SaveSitecoreConfiguration
        public void Process(PipelineArgs args)
            string fullPath=string.Empty;
                XmlDocument configuration = Factory.GetConfiguration();
                string filename = string.Format("SitecoreConfiguration.{0}.{1}.xml", DateTime.Now.ToString("yyyyMMdd-hhmm"), Sitecore.Configuration.Settings.InstanceName);
                string logFolder = Sitecore.Configuration.Settings.LogFolder;

                // Is it a relative or virtual folder ?? could be a configured to point at an physical directory
                if (!Directory.Exists(logFolder))
                    logFolder = HttpContext.Current.Server.MapPath(logFolder);

                fullPath = Path.Combine(logFolder, filename);

            catch (System.NotSupportedException supportedException)
                Sitecore.Diagnostics.Log.Error(string.Format("Error saving sitecore configuration, path:{0}", fullPath), supportedException, this);
            catch (Exception exception)
                Sitecore.Diagnostics.Log.Error("Error saving sitecore configuration", exception, this);


Configuration Changes

The processor has to be added to the initialize pipeline, I would recommend you create an include file to achieve this, but for the sake of clarity I have added it directly to the web.config, see below.


Now every-time Sitecore is started it writes out the configuration, so it is easy to get the configuration and monitor how it changes for all environments over time.

I hope this helps you untangle the Sitecore includes which at times can be a nightmare.

Sitecore Commerce 8 powered by Microsoft Dynamics (SCpbMD) – No catalog data

In this blog post, I am going to share some SQL statements that will help save your sanity whilst working with Microsoft Ax integration.


The Customer and their Microsoft Ax partner assured me that the catalog data was published correctly to the channel database. Unfortunately, when the “Routing Service” was run – no data was imported into Sitecore Commerce Server and no error or exceptions were thrown. The import XML files where created correctly, just with no catalog content.

A big thanks to Sitecore (Canada) as we investigated the issue together, and they supplied a number of SQL statements, which reviled the truth.


Lets jump straight to the SQL statement that saved my sanity. Firstly you need the channel id for the SQL statements, see my previous blog post about how to get this.

The following SQL statement returns relevant catalog information for a given channel id.

exec sp_executesql N'SELECT         
                FROM crt.GETCATALOGSPUBLISHEDTOACTIVECHANNEL(@bi_ChannelId) getCatalogsFn',N'@dt_ChannelDate datetime,@bi_ChannelId bigint',@dt_ChannelDate='2015-10-14 00:00:00',@bi_ChannelId=[YOUR CHANNEL ID]

In my case when I ran the SQL statement above I found 2 issues. The first is that the catalog was not valid for the current date (see the image  below). Something was not setup correctly within Microsoft Ax as the valid from and to date were set to the .net minimum value 😦

date valid

The second issue was that the languages did not match. The channel language is “en-gb”, but the catalog language is “da”! Take a look at the image below.

In addition the language needs to be a fully qualified with culture so da should be da-dk.

language mis match

SQL statement to get the channel language

Another common error a mismatch in the channel/catalog languages, use the following SQL statement to find the channel language.

exec sp_executesql N'SELECT * 
   WHERE CHANNEL = @channelId ORDER BY LANGUAGEID ',N'@channelId bigint',@channelId=[YOUR CHANNEL ID]

Well I hope this will be of some help, Alan

Sitecore Commerce 8 powered by Microsoft Dynamics (SCpbMD) – Find the channel ID

Sitecore expects an integer value to identify the channel id, which is used to identify the online store to retrieve from the channel database.

The problem I faced was that the neither the Microsoft Ax Partner or the customer could give me the id, all they could find was the name which was a string value!

But fear not the following SQL statement which you can run against the channel database will show you all the channels and their assoicated id 🙂


Also ensure that channel is in fact published otherwise Sitecore can not use it, hope this helps Alan

channel id

Sitecore Commerce 8 powered by Microsoft Dynamics (SCpbMD) – Cannot change the publishing status of the channel

Well I have been having a lot of fun setting up Sitecore Commerce 8 powered by Microsoft Dynamics; there are a lot of moving parts to get get the catalog data from Ax, all the way into Sitecore. Not to get political but in fact 90% of the issue have come from Microsoft Ax not being setup correctly.

Routing Service

The Routing Service is responsible for transferring the catalog data from the Channel Database into Sitecore Commerce Server which acts as an edge server for Sitecore. In addition the routing service needs to access the Microsoft Ax Real Time Service (RTS) to change the publishing status.

But why does Sitecore need to update the publishing status anyway? I would assume that was the responsibility Microsoft Ax?

The Sitecore Routing Service is considered part of AX channel publish step. The Routing Service needs to ensure all publishes from HQ to channel database is finished. For a more detailed answer see this article from Microsoft, where the “Routing Service” is equivalent to the SharePoint in the diagram.

I found the following articles by Hao Liu, very useful in tracking down errors and issues with the catalog synchronization.

Communication with Ax is a black box

When communicating with Microsoft Ax it is completely transparent. You call the Microsoft run time DLL’s which connect to the channel database; which resolves how to communicate with the RTS, get the catalog data, create shopping baskets, talk to HQ’s Ax to create orders etc.
Which is great until it does not work as determining where it has gone wrong is a nightmare.
I did not have access to the Microsoft Ax setup and we got  the following exception.

Exception while calling invoke method UpdateChannelPublishingStatus: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

Any of the following reasons can cause the a fore mentioned error

  1. You have to use SSL to communicate with the RTS web services
  2. The RTS web service is not running at all.
  3. The RTS web service is not running SSL (which it must)
  4. The RTS web service “host name” does not match the name of the SSL certificate.
  5. The host name running the RTS Web service does not match the host defined in Microsoft Ax.
  6. The credentials running the RTS web service are not correct, and do not have access to the HQ Ax.

Cannot change the publishing status of the channel (record Id: 5637146084) to ‘Failed’.

Then we got the following exception and we (Sitecore Support, The Microsoft Ax Partner & myself) spent a lot of time trying to identify what was causing the following exception:

Cannot change the publishing status of the channel (record Id: 5637146084) to ‘Failed’.
at Microsoft.Dynamics.Commerce.Runtime.TransactionService.TransactionServiceClient.GetResponseFromMethod(String methodName, Object[] parameterList, Boolean useExtensionMethod) at Microsoft.Dynamics.Commerce.Runtime.TransactionService.TransactionServiceClient.UpdateChannelPublishingStatus(Int64 channelId, OnlineChannelPublishStatusType publishingStatus, String publishingStatusMessage)


I am not sure if it was sheer desperation, divine intervention, or more likely luck!!!

But I checked the SQL server which hosted the channel database, and it had no disk left.

For some reason (I did not install the async client and or the channel database) the recovery mode was set to “Full” and it had therefore create 1 TB of log file 😦

I set the recovery mode to “Simple”, ran shrink on the database and the size dropped from 1TB to almost nothing, and the exception was gone 🙂